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  • Posted: Aug 31, 2015
    Deadline: Not specified
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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    Engineer - Inshop Technical Support

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 1 year
    • Location Not specified
    • Job Field

    Job responsibilities:

    1. First line contact, providing technical assistance to all walk-in customers at shops
    2. Assist in after sales device setup, installation & configuration processes for new subscribers
    3. Create a positive customer experience
    4. Assist/guide customers to handle different hardware/software application as required
    5. Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
    6. Liaise with device and terminal unit, for all hardware errors and related replacement cases
    7. Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
    8. Recognize areas and forward plans for internal improvement to the Territory Sales Manager

    Reporting to: Customer service/Technical Support Group

    Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

    Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile

    go to method of application ยป

    Engineer - Inshop Technical Support

    Job responsibilities:

    1. First line contact, providing technical assistance to all walk-in customers at shops
    2. Assist in after sales device setup, installation & configuration processes for new subscribers
    3. Create a positive customer experience
    4. Assist/guide customers to handle different hardware/software application as required
    5. Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
    6. Liaise with device and terminal unit, for all hardware errors and related replacement cases
    7. Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
    8. Recognize areas and forward plans for internal improvement to the Territory Sales Manager

    Reporting to: Customer service/Technical Support Group

    Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

    Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile

    Method of Application

    Interested candidates should forward their CVs in PDF/MS Word formats indicating the position they are applying for as the subject to efe.opia@ascentech.com.ng

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  • Send your application

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