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  • Posted: Aug 31, 2015
    Deadline: Not specified
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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    Engineer - Onsite Technical Support

    • Job Type
    • Qualification BA/BSc/HND
    • Experience 1 year
    • Location Not specified
    • Job Field

    Job responsibilities:

    1. Manage incidents; respond to requests for technical assistance in person, via phone & email
    2. Responsible for supporting post-sales customer activity remotely and onsite
    3. Responsible for carrying out detailed site survey & maintain proper documentation
    4. Perform installation and implementation and network integration at customers’ site
    5. Promptly investigate, resolve & report any incidents, errors, events or deviations
    6. Ensure installations, maintenance & troubleshooting is carried out within agreed OLA
    7. Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard
    8. Share insight and appropriate action against bandwidth consumption, virus infection and security threats
    9. Track and route problems and requests and document resolutions
    10. Prepare daily activity reports
    11. Inform management of recurring problems

    Reporting to: Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager

    Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

    Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC
    Candidates should have at least 1 to 3 years of experience in a similar profile

    go to method of application ยป

    Engineer - Onsite Technical Support

    Job responsibilities:

    1. Manage incidents; respond to requests for technical assistance in person, via phone & email
    2. Responsible for supporting post-sales customer activity remotely and onsite
    3. Responsible for carrying out detailed site survey & maintain proper documentation
    4. Perform installation and implementation and network integration at customers’ site
    5. Promptly investigate, resolve & report any incidents, errors, events or deviations
    6. Ensure installations, maintenance & troubleshooting is carried out within agreed OLA
    7. Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard
    8. Share insight and appropriate action against bandwidth consumption, virus infection and security threats
    9. Track and route problems and requests and document resolutions
    10. Prepare daily activity reports
    11. Inform management of recurring problems

    Reporting to: Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager

    Knowledge and skills: Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

    Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC
    Candidates should have at least 1 to 3 years of experience in a similar profile

    Method of Application

    Interested candidates should forward their CVs in PDF/MS Word formats indicating the position they are applying for as the subject to efe.opia@ascentech.com.ng

    Build your CV for free. Download in different templates.

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