Head of Commercial and Business Intelligence at Talent Bureau

KEY PURPOSE OF THE JOB

• Head of Commercial is responsible for generating new revenue streams for THE COMPANY (to an agreed annual target of paid revenue, this objective to be discussed and reviewed during the course of the year.)
• Through his office, provide key indices around revenue, direct and indirect cost, customers, and service delivery capabilities to properly position for future planning

MAIN RESPONSIBILITIES

1. 1.         Strategy formulation & implementation

• Support the overall process of management and corporate decision-making to ensure THE COMPANY maximizes its short, medium and long-term profitability and returns to its shareholders
• Liaise with other departments’ heads on the implementation of the company’s strategic and operational plans
• Develop, review, and report on commercial’s strategy, ensuring the strategic objectives are well understood and executed by team members

1. 2.        Management of overall commercial function including:

• Customer Relationship Management
  • Developing a credible value proposition for THE COMPANY customers
  • Manage the customer relations and Client Support Service function.
  • Identify and develop new business partnerships with customer/clients in order to build long-lasting and rewarding relationship
  • Business Development
  • Develop existing and new commercial opportunities for organization; develop client proposals
  • Evaluate emerging industry trends and advice management for necessary actions
  • Evaluate various SLA contracts and advise management on profitability
  • Business Reporting
  • Provide weekly/monthly/quarterly reports on business performance in order to optimize opportunities, outputs and revenue.
  • Project Management
    • Oversee the successful management of corporate-wide projects to budget and time limits 

1. 3.        Expenditure

• Present a yearly budget for management approval and prudently manage resources within those budget guidelines according to company policy and within ethical corporate governance guidelines 

1. 4.       Health & Safety responsibilities

• Ensure compliance with all health, safety and security regulations and policies.
• Ensure that adequate and effective risk assessments are undertaken and regularly reviewed.
• Liaise with Head of HSSEQ on any health, safety or security problem which you cannot resolve.
• Responsible for the health, safety and welfare of all staff under direct management and expected to contribute to the health and safety of all personnel in the overall business unit.
• Comply with health and safety procedures and instructions.

1. 5.        People management

• Build and lead an effective and cohesive commercial team
• Self-development and continuing personal development
• manage the performance of managers and team members within the department through the formal performance management system 

ANTICIPATED OUTCOMES OF ROLE

• Improved Revenue generated (Budget vs. Actual)
• Reduced Overhead cost (Budget vs. Actual)
• Customer satisfaction
• Timeliness and accuracy of reports
• Personal Development plan achievement

JOB REQUIREMENTS

EDUCATION

• A relevant postgraduate business qualification (MBA or equivalent tertiary qualification)

EXPERIENCE

• Minimum of 10 year’s experience with the last three years in a strategic management role

PROFESSIONAL MEMBERSHIP OR REGISTRATION

• Possession of Project Management certification (PRINCE2, PMI etc)
• Membership of recognized Marketing body 

KEY SKILLS

(This section should briefly describe skills necessary to perform on the job. The information is derived from THE COMPANY competency directory)

KNOWLEDGE

The incumbent must have proficient knowledge in the following areas:

• Transport & Logistics management
• Contract management
• Management Information Systems
• Budget planning & preparation
• Sales & Marketing

SKILLS

The incumbent must demonstrate the following skills:

• Strong Project Management skills
• Relationship management
• Business analysis skills
• Strategic planning & development

PERSONAL ATTRIBUTES

The incumbent must have the following personal attributes:

• Must be customer focused
• Ability to deliver results
• Open to learning
• Have professional confidence
• Must be a strategic thinker

REPORTING RELATIONSHIPS

Functionally Reports to

• Managing Director

Administratively Reports to

• Managing Director

Managing

• Business Development Manager
• Customer Service Manager
• Project Manager
• Business Analyst 

WORKING RELATIONSHIPS

INTERNAL

• Heads of Department (Finance, HR, Operations)
• Managers (Finance, Legal, ICA, HR)
• Staff

EXTERNAL

• THE COMPANY Customers
• THE COMPANY Bankers
• 3rd party transporters

Working Hours

• Monday-Friday (8am-6pm)
• Occasional weekend work