Senior HR & Quality Assurance Officer at Rembrandt Global Solutions (RGS)

Job Description

Job Summary: Responsible for gathering and analyzing data from content providers, identifying and correcting deviations from the process. Also assists in providing an effective and efficient human resource generalist function that is aligned with departmental and company strategic goals.

Key Responsibilities:

Content Administration:

a.Manage relationships with all company content providers.
b.Keep status update on all content review, submission and development.
c.Manage invoicing and payment processes for all content providers.
d.Work with content writers and developers to review content messages.
e.Ensure that there is no loss of information when rephrasing text.
f.Assist content provider in developing content syllabus for new mobile SMS contents
g.Check and review all mobile SMS contents for all forms of errors, typos, spacing, grammatical errors etc.
h.Check to ensure all content are void of all forms of sexually explicit language, fraud.
i.Monitor and provide reports on how all mobile contents are performing.

Recruitment and Selection:

a.Assist in attracting, retaining and motivating staff.
b.Advertise vacancies, assess applications, interview applicants.
c.Assist in coordinating and managing the orientation of new employees, process probationary reviews, employee evaluations and terminations.
d.Assist to analyze the skills and qualities required for each particular job and develop job descriptions.
 
Skills Development:

a.Assist in identifying training /skills / competency needs within the organization.
b.Assist in coordinating career development, succession planning and talent management needs.
c.Submit the skills development plan within the prescribed timeframe.
d.Assist to Identify skills shortages and where there is need to improve and inform the HR & Admin Manager.

Employee Relations:

a.Assist to consult and advise management and staff on Labour relations issues.
b.Assist to ensure awareness on LRA, basic conditions of Employment Act and all other labour legislation.

HR Reporting and Administration:

a.Assist to manage company payroll administration.
b. Assist to compile monthly management reports on all key output areas of the position.
c.Perform related duties as assigned by the HR & Admin Manager.

Performance Management:

a.Assist to manage the company performance management process.
b.Assist in implementing performance management / talent management initiatives.
c.Ensure that all employees are informed of and trained in the application of the performance management model and system.
d.Monitoring, evaluating and reporting results.

Change Management

a.Assist in leading programs that are aimed at improving employee morale.
b.Assist in identifying and analyzing current organizational effectiveness.
c.Assist in initiating and implementing organizational surveys.

Policies and Procedures:
a.Assist in developing, updating and implementing all HR policies and procedures.

Budget & Cost Management

• Assist the HR & Admin. Manager with the development and implementation of HR & Admin. Budget
• Assist in driving HR related cost saving strategies.

Desired Qualities

Knowledge/Skills/Ability:

• Attention to details.
• Good planning and organizational skills.
• Analytical and decision making skills.
• Confidentiality, tact and discretion when dealing with people.
• Excellent administration skills.
• People management skills.
• Excellent communication skills (Verbal & written).
• Customer service orientated.
• Ability to make poise under pressure.
• Interpersonal skills.
• Excellent knowledge of spoken & written English and French Language.
• Proficiency in MS Office Applications especially MS Excel.
• Sound relationship management skills.
• Team player.

Minimum Qualification/Experience:

• Degree/or Diploma in Human Resources Management or equivalent.
• Minimum of approximately 3 years’ experience as a Content Administrator and 1 year experience in HR associate’s role.
• Must have an excellent command of written English Language.