Career Opportunities in a Five-Star Hotel

Repoting to the General Manager and will be responsible for the first contact point in the Hotel. The Front Office Manager is also expected to:

• Participate in the development of business strategies which are aligned with the overall objectives of the Hotel.
• Develop and implement business strategies for Front Office and Concierge that support achievement of the Hotel's goals.
• Manage the operation of front Office and related areas.
• Create lasting first impression by supervising Front Office areas and Concierge.
• Prepare and analyse reports in order to develop an informative database for decision making and to communicate upcoming business throughout the Hotel.
• Analyse business forecasts and schedules accordingly.
• Ensure that Front desk officers handle billing and cash in accordance with Hotel's standards.
• Plan and co-ordinate Hotel room activities by working closely with Sales,
• Food and Beverage, ~ousekeeping and other Departments.
• Create 100% guest satisfaction by providing Employees with the training and resources they need to maximize Employee engagement and deliver service and teamwork.
• Oversee and participate in the prompt and courteous check-in and check-out of Customers.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies and procedures to achieve the overall objectives of this position.
• At all times project a favourable image of the Hotel to the public.
• Prepare annual budget, monitor achievement of budget and take corrective steps as appropriate.