Head.QoS Analysis & Capacity Management at 9Mobile

• Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
• Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
• Represents Etisalat technical team during NCC meetings & projects in addition to review Etisalat submissions to NCC.
• Detect and report any bottlenecks in the network due to capacity shortages.

Principal Functions

• Assist in the definition of the division's plans, policies, projects and service levels.
• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
• Conducts needs analysis studies and confers with managers and supervisors to determine quality of service training needs.
• Analysis, Detect & Report any problem due to capacity shortages.
• Design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards.
• Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
• Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
• Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
• Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
• Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
• Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
• Coordinate the preparation of technical reports on network quality/ performance.
• Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
• Advise other Network QoS & Support staff on rectification of quality lapses or non-achievement of service levels.
• Manage vendor performance and ensure agreed SLAs are achieved.
• Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines and operations and take action as required.
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Monitor and control the budgetary needs of the unit/function.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network QoS & Support
• Perform any other duties as assigned by the Director, Network QoS & Support

Educational Requirements

• First degree or equivalent in Electrical Engineering 
• Postgraduate degree/relevant professional qualification

Experience and Skills

• Twelve (12) to Fifteen (15) years relevant work experience with at least three (5) years in a managerial position
• Network Operations
• Network Security and Assurance
• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications
• Leadership and People Management
• Accountability
• Communication
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus