Job Purpose
Implement the National Retail Franchise roll out strategy and ensure compliance to defined Retail Operations processes and procedures at all Retail Sales and Service Point
Key Accountabilities
Business Planning & Strategy
- Define and implement the strategy for efficient sales operation at all Airtel Franchise touch points
- Implement and ensure adherence to approved policies and procedures which govern all transactions and dealings at express shops and Kiosks
- Forecast and project Sales per channel.
- Prepare analysis, budget, business case and motivation necessary for strategy implementation.
- Manage relationships with various internal groups in ensuring that service levels are met, and challenges resolved within predefined timelines.
- Provide insight into Kiosk and AES operations and identify opportunities for improvement
- Generate all related reports, dashboards and present same to management while providing recommendations for continuous improvement based on customer feedback and competition analysis
- Design, development, and documentation of Retail Franchise business continuity plans
Process, Policy & Governance
- Implement Mass retail and Retail Franchise Processes and Procedures.
- Implement Franchise Operating Manual.
- Revise and implement Airtel Express Shops (AES) staff operating guidelines
- Design and implement Retail Shop & Franchise segmentation and classification
- Effectively drive and manage governance across retail footprint
- Develop young entrepreneurs to manage Retail Kiosks
Project Management
- Produce Project Plans for Retail Franchise roll out
- Coordinate and align Regional Retail and HQ SCM team to all shop project
- Follow Up projects to ensure completion as per timelines
- Ensure cross functional alignment – IT, Network, HR, Finance, SCM, Sales in all retail projects.
- Manage all retail franchise projects.
Financial
- Drive Revenue growth and Profitability of Mass Retail Kiosks and Franchise outlets
- Motivate Franchise staff to maximize sales to ensure that all targets are achieved.
- Effectively drive and manage target driven initiatives and projects in franchise and mass retail outlets
- Liaise with Regional team to ensure optimum availability and mix of Airtel products and POS across all Kiosks and franchise showrooms
People Development
- Develop schedules for training / awareness for Kiosks & franchisee associates.
- Drive excellent service culture in the outlets
- Perform independent review and validation of Shop Operations processes
Gmail
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