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  • Posted: Jun 5, 2015
    Deadline: Not specified
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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

     

    Senior Engineer, Roaming Core, VAS & POI Performance

    Job Summary       
    Responsible for analyzing Roaming, VAS and POIperformance on the network and follow-up to ensure quality of service standardsare strictly adhered to.
                   
    Principal Functions       

    • Manage all roaming performance Analysis (Data, Voice, SMS)
    • Responsiblefor VAS services performance analysis e.g. SMS, VSMS, RBT, DT, MCN, USSD etc.
    • Manageperformance analysis of all local and international POIs.
    • Followup on all issues related to Roaming, VAS and POI until they are resolved.
    • Proposesolutions to solving all Roaming, VAS and POI problems on the network.
    • Liaisewith Network Operations and Wholesale & Carrier teams to resolve all ZeroASR issues on the network on both local and international POIs.
    • Workwith the drive test team to analyze the roaming drive tests.
    • Coordinate allVAS related performance degradation with VAS planning and Operations to resolveall issues.
    • Escalate alldegradations in ASR, NER and ALOC to the relevant teams to resolve theproblems.
    • Work with theRoaming and Network operations teams to solve all roaming related issues forboth inbound and outbound calls.
    • Implementnecessary communication strategy for the improvement and awareness of qualityissues across all departments.
    • Report asnecessary on changes in standards (internally and externally initiated) and onperformance against standards as customer perception side
    • Perform any duties as assigned by Manage, QoS Analysis.       

    Educational Requirements           

    • First degree orequivalent in Electrical Engineering     

    Experience, Skills & Competencies       

    • Three (3) to five (5) years relevant work experience.
    • Network Operations
    • Telecommunications & Mobile Network Standards & Specifications
    • PersonalEffectiveness
    • Problem Solving
    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Team work
    • Customer Focus

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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