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eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years ...
Job Profile
Ensure shop staff operating the store in accordance with the consumer service and brand policies and procedures, to perform all duties with enthusiasm and drive in order to provide excellent service to customers, present the brand and its products to the best. The primary goal is to ensure customers have a pleasant experience.
Key Responsibilities
Ensure informed, trained, instructed shop floor staff on all aspects of the consumer shop floor journey
Brand-consumer relationships activities
Consumer centric service approach
Living the brand
Maintain and encouraging positive attitudes towards the Consumers, the Brand and the Merchandise
Ensure highest level of service to customers
Interact with customers to ensure they have a pleasant experience
Accommodating consumer requests and assisting on all service levels by telephone or in person
Handling product complaints
Ensure that all customers are welcomed and that they receive the best possible service
Being an example to the sales staff and providing a proper level of service to customers and potential customers
Facilitate sales to customers in compliance with all company policies and condition
Ensure customer service levels are maintained at all times
Handling consumer complaints
Encourage and motivate the staff to offer visitors assistance in various ways
Finding appropriate products in the store
Answering any questions they may have (availability, suitability, price, composition etc.)
Being polite, flexible and have the ability to listen and evaluate
Have a strong command of the English and French language to understand customers’ needs
Be socially perceptive to understand customers desires and how they may react to different situations
Lead in store project management of testing products/service concepts, surveys, polls, etc.
Key Requirements
Bachelor's Degree in any discipline
Excellent French spoken is a plus
Key Performance Indicators
Intetrested and suitably qualified candidates should forward their applications with detailed CVs to c.azode@erecnigeria.com
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