Front Office Supervisor at American University of Nigeria (AUN)

SUMMARY OF POSITION:
Represents the hotel and accomplishes business development activities by achieving team objectives, researching and enhancing guest value and retention.

•     Oversee general operation of the front office and set tone of guest service and guest satisfaction for all colleagues.
•     Participates in orientation, recruitment and training of front office personnel.
•     Keeping track of hotel promotion guest profile which includes sending birthday wishes, season greetings and designated messages to guest on behalf of the hotel.
•     Regulates the maintenance of room status, guest refund float; receipt document and transfer cash to the front office safe.
•     To communicate all information of finance nature beyond front office management to finance department immediately.
•     To communicate effectively important issues discussed at management meeting to supervisees.
•     To perform other task as assigned by the supervisor.

Requirements for the position:

•     Bachelor’s degree in any social sciences.
•     Must have an imaginative mind and the initiative to do things.
•     Must have stamina to remain focused and resolute in regular stressful and tiring job conditions.
•     Must be self-motivated, adaptable, mature and resilient
•     Must have good oral and written communication skills. Should be able to communicate effectively with top management, fellow supervisors and subordinates.
•     Must have computer proficiency, competence in using word-processing and database applications.

Other Requirements
Skills:  Positioning, Territory Management, Sales Planning, Competitive Analysis, Understanding the guest, guest Relationships, Creative Services.