Customer Service Representative at Possible and Affordable Solutions Limited

Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions whemalfunctionshas default.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Work with customer service supervisor to ensure proper customer service is being delivered.

Educational and Experience

• HND/BSc
• 1 year + Experience.