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Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, ...
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Job Description
To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.
Responsibilities
- Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
- Take customers' orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
- Make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.
Qualifications and Requirements
- Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
- They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers’ questions.
- They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
Qualifications:
- First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
- Minimum is second Class Lower Division/ Lower Credit.
- Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
- Age: Maximum of 34 years.
Interested and suitably qualified candidates should click here to apply online.
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