Operations Officer, Underwritting - Stanbic IBTC Insurance Broker at Stanbic IBTC

 Position Description

Main Purpose of the Job
• To ensure compliance with all laid down processes with a view to achieving uniformity across board while ensuring  the bank’s (and group) exposure is secured at all times.

Key Responsibilities
Administrative
• Processing of new businesses ( Mortgage Insurance, SME Trader Loan, Keyman Insurance, All-risk Insurance,  Term Loan Insurance, Home Owners’  Insurance,
• Management of renewal processes for Mortgage, Home Owners’, keyman, personal car, all-risk insurance covers etc.
• Liaising with the Bank’s approved insurers on the best rates for the customers
• Liaising with the Collateral Unit in ensuring that existing insurance policies are renewed as at when due
• Management of the Unit’s store to ensure the unit does not run out stationeries at any point in time.

Customer
• Appropriate and effective execution of  customers’ requests
• Policy management (including New businesses and renewals i.e. renewal notifications etc.)
• Attending to queries from the RMs and ensuring such are appropriately sorted and resolved 

Key performance measures
• Ensure compliance with all laid down processes
• Meeting and exceeding set performance targets
• Tracking and Interfacing with insurance companies on insurance policies
• Prompt resolution of all customers’ requests
• Ensure adequate and relevant covers are in place