Customer Relations Officer at Jimac Infotech Limited

Responsibilities:

• Manage customer arrival to maximize relationship building opportunity.
• Improve the overall customer relationship by delivering reliable administrative support and customer services.
• Acknowledging customers and treating them courteously.
• Finding out what information or product customer require meeting his/her need.
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Sales / Customer Service / Customer Retention position
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction, Monitor individual progress to provide coaching opportunities and to understand employee developmental needs, Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training.

Requirements:

• ·         Must have outstanding communication skills (verbal and written), be self-motivated, and a professional demeanor.
• ·         Minimum of 2 years experience in customer service environment preferred.
• ·         4-year college degree preferred but not required
• ·         Must be willing to work Full Time.
• ·         Must be willing to travel.
• ·         Internally motivated.
• ·         Desire to develop oneself.
• ·         Success-driven.
• ·         Communication (written and verbal) skills.
• ·         No-excuses mentality.