Manager - Quality Management at 9Mobile

Job Summary
Drive conformance to business processes through the use of best in class framework for process reviews, prioritizing inputs from risk assessmentreports, audits and other business reports thereby ensuring efficiency in the delivery of objectives

Principal Functions    

• Design programs / workshops to communicate the quality management system and culture to both internal and external customers.
• Develop the process review calendar and coordinate its systematic delivery
• Design and facilitate the implementation of process KPI management framework for the purpose of minimizing gaps that could cause control risks
• Measure, analyse and report on strategic process performance based on documented KPIs thus revealing trends for thepurpose of implementing corrective actions
• Collaborate with stakeholders in proactively identifying process risks and proffer solutions in alignment with industry best practices.
• Design and recommend programs for the continuous development of quality teams to enhance productivity.
• Facilitate the communication of identifiedprocess strengths & weaknesses to stakeholders with recommended processimprovements.
• Facilitate the implementation of improvementinitiatives with periodic status report.
• Facilitate the systematic identification and mitigation of process bottlenecks to realise process efficiency
• Support the identification of operational challenges and coordinate quality teams in the delivery of operational excellence.
• Establish and maintain the quality management system to promote the organization's competitive edge.
• Stakeholder engagement in the identificationand documentation of realistic process controls       

Educational Requirements 

• First degree in a relevant discipline from a recognized university.

Experience, Skills & Competencies       

• Six (6) to Eight (8) years workexperience, with three(3) in a supervisory role
• Process Design and Analysis
• Project Planning and Control
• Data Gathering and Analysis
• Problem Solving
• Presentation/Facilitation
• Communication
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus