New Job Positions in a Reputable POS Company

POSITION SUMMARY:

• Complete projects, tasks, and accomplish goals.
• Plan, schedule, document, and follow-up on projects, tasks, and goals.
• Track time spent on each project using a ticket-based system.
• Takes part in the coordination of installation and retrofits of the POS System, including supervision of sub-contractors and vendors.
• Work with other business units on a variety POS and technology of projects.
• Work closely with Project Manager in a collaborative method for the configuration, testing, and analysis of new POS.
• Plan and execute functional and system testing of the POS and related software. Document and record all defects and assist with the resolution of any and all configuration settings to resolve the defect.
• Define and coordinate project requirements for POS related projects.
• Provide escalation support for Support Analysts.
• Will recommend and/or develop process, policies, and procedures that lead to a more efficient and effective customer service experience.
• May be assigned additional duties as needed which include call support, installation of new or retrofit POS systems, programming, or upgrades.
• Working conditions are normal for an office environment. After hours work is required; including weekends and overtime as needed. Will be subject to on call, or call back status if needed.

Responsibilities/Competence:

•Three years technology related experience with a focus in POS system support.
• Strong telephone and interpersonal contact skills in a Call Center environment.
• Demonstrated ability to learn additional computer skills required to support a Call Center operation.
• Demonstrated experience on PC/LAN and/or POS hardware systems.
• Proficient with Microsoft products, Microsoft projects, and remote communication software
• Demonstrated ability to train and coach others; developing a team atmosphere.
• Experience with Microsoft CRM or another helpdesk tracking software.
• Ability to write and interpret SQL queries is desirable.

Minimum Qualification and Experience:

• BA/BSc/HND/OND
• 4 years working experience