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  • Posted: Mar 12, 2015
    Deadline: Apr 30, 2015
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  • JollyGood Nigeria Limited is a multipurpose outfit committed to business development, capacity building, branding and packaging organization in Nigeria and also into the development and maintenance of the human total well being through her various programs for sustainable balanced life.
    Read more about this company

     

    Customer Care Consultant

    Job Duties

    •     Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    •     Opens customer accounts by recording account information.
    •     Maintains customer records by updating account information.
    •     Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    •     Maintains financial accounts by processing customer adjustments.
    •     Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    •     Contributes to team effort by accomplishing related results as needed.

    Qualifications

    •     Customer Service, Product Knowledge, Quality
    •     Focus, Problem Solving, Market Knowledge,
    •     Documentation Skills, Listening, Phone Skills,
    •     Resolving Conflict, Analyzing Information, Multi-tasking.

    Method of Application

    Interested and qualified candidates should send their applications and CV's to: [email protected]

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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