Customer Care Consultant at JollyGood Nigeria Limited

Job Duties

•     Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•     Opens customer accounts by recording account information.
•     Maintains customer records by updating account information.
•     Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•     Maintains financial accounts by processing customer adjustments.
•     Recommends potential products or services to management by collecting customer information and analyzing customer needs.
•     Contributes to team effort by accomplishing related results as needed.

Qualifications

•     Customer Service, Product Knowledge, Quality
•     Focus, Problem Solving, Market Knowledge,
•     Documentation Skills, Listening, Phone Skills,
•     Resolving Conflict, Analyzing Information, Multi-tasking.