Customer Service Agent at Jumia Nigeria

Department: Customer Management

Job Description

• As a Customer Service Agent, you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
• We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

Responsibilities
Your areas of responsibility include:

• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers.
• Collecting and storing useful data within our backend system.
• Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results.
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills - proven results with key decision makers.
• A Bachelor's Degree.