Business Account Manager, Enterprise Sales at 9Mobile

Job Summary       
Assist in the achievement of defined corporate sales target in assigned industry/sector and maintain relationships with existing customers.

Principal Functions       

•     Assist in ensuring adherence to periodic sales plan for assigned sector.
•     Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
•     Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
•     Possess detailed technical knowledge of specifications and usage of Etisalat's product spectrum.
•     Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sales
•     Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
•     Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
•     Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
•     Liaise with relevant unit/ team/function in carrying out all relevant activities.
•     Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
•     Provide guidance and manage the performance of subordinates.
•     Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sales
•     Perform any other duties as assigned by the Manager, Corporate Sales

Educational Requirements       

•     First degree or equivalent in a relevant discipline.    

Experience,Skills & Competencies       

•     Minimum of three (3) to five (5) years relevant work experience.