Specialist, Process Review & Operational Efficiency at 9Mobile

Job Summary       

•     Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
•     Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.

Principal Functions       

•     Document and communicate process review reports with identified process gaps to stakeholders and monitor  implementation of corrective actions
•     Communicate process review reports and identified process gaps to stakeholders and monitor  implementation of corrective actions
•     Support the  maintenance of quality Management System  to promote the organisation's competitive edge
•     Ensure the documentation of non-conformities  and root causes  with correction and corrective actions
•     Provide adequate monitoring  and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
•     Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
•     Manage alignment of the policy  and process frameworks  to deliver stakeholder objectives
•     Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
•     Identify and mitigate process bottlenecks in order to achieve process efficiency
•     Identify and document realistic process controls for tracking and reporting on process performance
•     Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
•     Enhance corporate governance through the deployment and maintenance of a robust policy framework
•     Liaise with user departments to identify and document  required enterprise policies 
•     Facilitate process awareness trainings and design of workshop materials for internal and external customers
•     Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency    

Educational Requirements       

•     First degree in numerical sciences from a recognized university.

Experience, Skills & Competencies 

•     Three (3) to Five (5) years post NYSC work experience
•     ISO 9001:2008 certification is mandatory
•     Project Management Certification (Prince 2 or PMP) will be an added advantage
•     Good communication and presentation skills
•     Ability to work in a cross functional team
•     Good understanding of the Telecoms environment
•     Process Design and Analysis
•     Policy documentation and analysis
•     Project Planning and Control
•     Quality Management System
•     Project Management (Governance, Risk and control)
•     Problem Solving
•     People Management
•     Collaboration
•     Presentation/Facilitation
•     Passion for Excellence
•     Integrity
•     Empowering people
•     Growing people
•     Team work
•     Customer Focus