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  • Posted: Jan 19, 2015
    Deadline: Not specified
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    Read more about this company

     

    Customer Care Representative

    You are expected to

    • Work as part of the team across different location
    • participate in team tasks
    • Provide input to design and architecture solution
    • Follow and improve development process and standard
    • Ensure delivery, quality and security
    • Learn continuously
    • Innovate ceaselessly

    Job Description

    Responsibilities:
    •     Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    •     Opens customer accounts by recording account information.
    •     Maintains customer records by updating account information.
    •     Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    •     Maintains financial accounts by processing customer adjustments.
    •     Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    •     Prepares product or service reports by collecting and analyzing customer information.
    •     Contributes to team effort by accomplishing related results as needed.

    Qualifications

    Skills:
    Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills.

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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