Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

    • Jobs at System Waves Technologies

    Posted: Jan 10, 2015
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Customer Service Representative

    Job Description

    • Contributes to the development and maintenance of standards, policies and procedures regarding customer service
    • Regularly provides feedback on the soundness and effectiveness of the customer service department.
    • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
    • Prepares Customer Service summary reports.
    • Ensures and provides quality service to both internal and external customers.
    • Access the company's internal systems to obtain and extract other information and provide customer service management with the data for inclusion in various scheduled and special reports
    • Ensures that customer inquiries or communications are answered as required.
    • Prepares, generates and distributes daily reports and other acknowledgements to appropriate personnel
    • Responsible for notifying administration of any required updates of customer records on the organization's internal database.

    Requirements

    • A degree/HND in English, Mass Communication, Literary Studies (Literature), Journalism or any other related course of study
    • A minimum of second class lower degree/Equivalent
    • Must be resident in Lagos
    • A minimum of 2 years of working experience
    • Smart

    Desired Skilled:

    • Having strong customer service and responsiveness skills
    • Focuses on servicing the customer by demonstrating a sense of integrity, urgency, dedication, courtesy, accuracy and efficiency
    • Having patience and compassion for customers who act out due to their frustration level
    • Ability to build and maintain relationships with customers and vendors
    • Organizational skills
    • Ability to prioritize workflow
    • Employ problem solving skills, providing solutions and resolutions to customers' concerns or issues in a thorough manner, both efficiently and excellently
    • Be reliable and self-motivated
    • Excellent verbal and communication skills.

    Method of Application

    Interested candidates should send their applications and detailed curriculum vitae(Resume) should be forwarded electronically to: hr@systemwavestech.com

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at This Company Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail