Manager, Key Business Accounts at 9Mobile

Job Summary
Develop and implement Key Account management strategies in Etisalat's major and strategic accounts.

Principal Functions       
    Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
    Develop strategies and plans to drive deeper adoption of Etisalat's product and services across all solution spectrum, in Etisalat key business accounts
    Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
    Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
    Meet sales and revenue target in key managed accounts
    Develop channels and modalities for gathering local and international intelligence of competitions'  activities and emerging trends within managed sector or industry
    Develop standard plans to drive excellent customer service to managed accounts
    Develop customer support structures to manage issues emanating from account
    Coordinate all administrative duties that will enable the seamless functioning of managed accounts
    Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
    Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
    Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
    Manage and Coordinate respond to all local and international Group bids
    Manage debt collection across all Key business accounts
    Manage all account and bill reconciliations across all key business accounts
    Coordinate activities of key business accounts across all verticals
    Work closely with the VBM team to generate account analysis for management's business decisions
       
Educational Requirements
    First degree or equivalent. Additional business degrees will be an advantage
       
Experience,Skills & Competencies
    Six to eight years Account Management experience, two of which must have been spent at a manager level
    Excellent management and business analytical skills
    Demonstrate ability to drive business development
    Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
    Customer management experience
    Sales Management experience