IT Infrastructure Analyst - Server and Network Man at Ikeja Electricity Distribution Company

Overview of Role:
To serve as IT experts participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.

Accountabilities

Infrastructure Support 70%
    Implementation, support, monitoring and maintenance of IKEDC DataCentre and other site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Inverter), cooling and fire suppressant systems and ensuring availability of infrastructure services.
    Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
    Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
    Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
    Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems.
    Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arrange for vendor training for system users.
    Develop cost estimates and make recommendations for systems development and upgrades to existing systems.

Personal and Team Development 20%
    Share/spread knowledge with team members as well as internal teams(client services,servicedesk,development)
    Pro-active in maintaining and increasing the teams and your own technical knowledge

Documentation 10%
    Ensure incidents and problems are up-to-date
    Ensure all technical and non-technical documentation is up-to-date
    Contribute to management reports

Knowledge & Key Skills

Essential

Personal Qualities
    Strong customer service and support focus with a desire to deliver a high quality service
    Self-motivated and highly professional with ability to take owner ship and responsibility
    Ability to multi-task,work under pressure and to tight deadlines
    A desire to learn and improve skills and knowledge
    Fastlearner, energetic and enthusiastic
    Adaptable and flexible to business demands
    Positive‘can-do’attitude
    Team player

Functional Skills and Experiences
    3+years’experience in an hands-on Server and Network Administration role
    Extensive problem solving and debugging skills
    Experience in providing services to agreed SLA’s and OLA’s
    Experienced in Problem and Incident Management
    Experience with working in an ITIL environment
    Excellent interpersonal and communication skills
    Flexible in working out side of core business hours at short-notice

Technical Skills and Experiences
    Experience with supporting multi-tier infrastructures
    Experience in supporting Microsoft Windows Server 2008 Network Infrastructure environment
    Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
    Knowledge of technical analysis, implementation, configuration, and HP Servers and EMC Storage infrastructure

Desirable
    Oracle Database Administration
    MSSQL Server(2008/2012) Administration
    Scripting(Perl,MS-DOS)Java programming
    Experience in administering Linux and Windows environments
    Technical degree/qualification

Critical Success Factors
    Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
    Ability to effectively make oral and written reports and presentations and prepare clear and concise documentation
    Ability to establish and maintain effective relationships with team and department members and system users
    System availability meets agreed SLA
    Incidents and problems are resolved within OLA and SLA
    Delivering projects within agreed time frames
    Compliance with departmental procedures and policies
 
Contact Purpose

Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.

IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations

IT Infrastructure Team Lead
Individual and team meetings.

Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress