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  • Posted: Dec 11, 2014
    Deadline: Feb 28, 2015
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    With over 15 years of experience in marketing and promotion, Jennifer Proud Mearns entered the executive recruitment field in 1998. As a partner with TeamWork Consulting, a boutique executive search firm specializing in the sports marketing industry, Mearns focused on the corporate and agency side of the business, working with such clients as the NBA, NASCAR...
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    Relationship Management Officer

    Job Description

    • Continuously source for new business opportunities and liability generation
    • Identify customer needs and proactively seek to provide products/services to meet the identified needs
    • Review applications for customer service and make appropriate recommendations
    • Manage assigned customer portfolio and monitor the quality of existing customer service relationships on a continuous basis
    • Analyze and screen applications for customer based on the product and service procedures
    • Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
    • Perform other duties as may be assigned by Management or supervisor

    Skills / Competence Required

    • Proficiency in MS Office suit- Excel spread sheet, power point etc
    • Deposited liability generation
    • Credit knowledge
    • Analytically
    • Basic customer service orientation
    • Good communication and interpersonal skills
    • Good customer service skills
    • Good problem solving skills
    • Good documentation and record keeping
    • Good reading and listening skills
    • Good dress sense

    Educational Qualification

    • HND Graduate only (Minimum Lower Credit)
    • NYSC Certificate or exemption letter

    Other Requirements:

    • Must reside in Lagos
    • Experience in customer relation management the consulting industry will be an added advantage

    Method of Application

    Interested and suitably qualified applicants should submit their application to: jpmgroupconsult@gmail.com

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