Head, Regional Retail Sales at 9Mobile

Job Summary

Responsible for developing and implementing the strategic regional plan to maximize acquisition, retention, sales and profit within the region. You will provide leadership and strategic direction to the territory managers responsible for delivering against agreed targets. As part of the retail sales leadership team, the role will contribute to developing the annual business planning process in order to grow customer acquisition, retention, NPS, sales and profit whilst building our brand and exceeding our subscriber's customer experience expectations.

Principal Functions

    Developing the region's strategic plan in order to build the brand, grow acquisition, drive retention and maximize sales opportunities;
    Managing and delivering the region's KPI's in both the short and medium term;
    Leading the territory managers in order to deliver agreed annual goals;
    Accountable for the professional development of the team ensuring territory managers are accountable for every aspect of their territory's operational performance;
    Modelling Etisalat's values as leader, coach and performance manager;
    Supporting and contributing to the successful implementation of company strategies, providing support across functional teams to ensure the seamless delivery of projects;
    Leading key cross functional projects and initiatives to drive business growth;
    Working with the indirect channel, brands, segment and marketing teams to ensure all cross-functional initiatives or activities meets the requirements of the region;
    Proactively driving the customer experience promise initiatives to maximize Etisalat's growth and brand presence across the region.
    Setting goals for the territory managers, developing organizational capability, and modelling how we work together:
    Identifying and communicating key responsibilities and policies to ensure the immediate team of territory managers promote a successful attitude, confidence in leadership, and teamwork to achieve extraordinary business results in the region
    Building the relationships with multiple and varied stakeholders at various levels across the organization to enable the successful achievement of your regional goals and objectives.
    Visibly supporting the implementation of company programs, procedures, methods and policies to promote Etisalat's key messages and achieve a competitive advantage in the region
    Planning and Execution - Developing strategic and operational plans for the team, managing execution, and measuring results within the region
    Directing and continuously improving store operations within the region to meet company objectives for operational excellence
    Identifying, planning and executing areas for improvement to ensure consistent 'legendary' service to customers within the region
    Planning and executing strategies to increase sales while controlling operational costs within the assigned region. Identifies trends and forecasts and manages regional operational budget
    Planning and implementing regional initiatives to support Etisalat's business objectives;
    Collaborating with the Retail Strategy & Rollout team for timely roll-out of shops in assigned region.
    Prepare/compile agreed periodic activity and performance reports for the attention of the Director - Retail Sales
    Collaborating with the supply chain team, regional distribution team and other functional teams to support store operations and to execute regional initiatives;
    Participating in cross-functional teams to enhance the service experience for Etisalat customers including identifying, planning, and executing opportunities for growth and expansion within region
    People Development & Team Building - Providing the territory managers and experience centre managers with coaching, feedback, and developmental opportunities and building effective teams:
    Challenging and inspiring our people to achieve extra ordinary business results;
    Conducting and ensuring the timely completion of performance reviews;
    Ensuring our peoples adhere to legal and operational compliance requirements;
    Overseeing training and development of retail sales employees directly and indirectly, manage and makes effective staffing decisions;
    Participating in succession planning activities to support regional growth;
    Providing coaching, direction and leadership support to team members in order to achieve regional, business and customer results;
    Perform any other duties as assigned by the Director, Retail Sales.
       
Educational Requirements

    First degree or equivalent in a relevant discipline.
    Postgraduate/ professional qualification in a related field will be an added advantage.
       
Experience,Skills & Competencies

    Retail Channel development and management experience
    Personal and people leadership skills
    Strong Project management skills
    Ability to balance multiple priorities and meet deadlines
    Ability to establish cross-functional, collaborative relationships on all levels and work cross-functionally in a matrix organization;
    Nine (9) to twelve (12) years' work experience, with at least three (3) years in a managerial role.