Client Service / Front Desk Executive at Horizia Consulting

The Role:
Our client, a fast growing Engineering and Automobile firm in Lagos urgently seeks a Client Service/Front Desk Executive to join its vibrant team.

The candidate is expected to receive a steady stream of enquiries via various media and in person; and typically must be able to convey in-depth information about the company, its products and services in a clear, concise and professional manner at all times.

Specific Responsibilities:
• Maintain active records of visitors and first-hand client contacts
• Answer all incoming calls, determine purpose of callers and forward business calls to appropriate personnel/department
• Assist in preparing service proposals and collaborate with the company’s internal departments to help improve the quality of services rendered to clients.
• Works with other departments to resolve problems, facilitate solutions and enhance customer service offerings.
• Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
• Provides back-up support to other group members in the performance of job duties as required.
• Supports/participates in the organization’s Continuous Improvement Program.

Job Requirements:
• HND/B.Sc in any discipline
• Maximum of 26 years
• Strong interpersonal and communication skills
• Ability to manage time and projects efficiently and be detail oriented
• Strong judgment and decision-making skills
• Computer and IT savvy
• 1-3 Years of experience