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  • Posted: Nov 22, 2014
    Deadline: Nov 25, 2014
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    Having institutionalized a culture that values honesty, integrity and the reinforcement of corporate values we conduct business professionally for quality performance in everything we do. Our solutions are unique and versatile ranging from custom mobile appplications to networking and ICT training services. Vision: To be a world class organization reach...
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    Call Centre Representatives

    Job Purpose

    • Attends to callers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

    Job Duties

    • Determines requirements by working with customers.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
    • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    • Maintains call center database by entering information.
    • Keeps equipment operational by following established procedures; reporting malfunctions.
    • Updates job knowledge by participating in educational opportunities.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Skills/Qualifications

    • Ability to speak more than 2 local languages, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, high level of stress tolerance, Problem Solving skills, Multi-tasking skills, computer skills.

    Method of Application

    Interested and qualfiied candidats should send their CV's to: hr@datacorp-ix.com

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