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  • Posted: Nov 13, 2014
    Deadline: Nov 23, 2014
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    The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous...
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    Head of Customer Service

    Purpose of job:  Ensure the highest quality British Council Customer Experience is delivered consistently across Nigeria. . Regularly evaluate the quality of service provided through customer feedback, recommend and make improvements accordingly. Lead the Customer Services Team, demonstrating the values, behaviours and knowledge required by Customer Service Professionals.

    Applicants must have: Right to work in Nigeria
    Required qualifications: Please refer to Role Profile attached

    Role Profile.pdf
    British Council Behaviours.pdf

    Method of Application

    Interviews will be held face to face in Lagos only at the times advertised. The application process includes a language and aptitude test, job shadowing for a couple of hours and a presentation during interview. We welcome applications from those from the Hausa/Fulani communities, as these are under-represented in our staff.

    Closing date:  Midnight Sunday 23rd November
    Short-listing: Week commencing 24th November
    Language and aptitude testing: Week commencing 1st December
    Job shadowing: Thursday or Friday, 4th and 5th December
    Interviews and presentations: Tuesday 9th December

    Interested? Click here
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    The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks

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