Vacancies at Mannich Consulting Services

Job Description
Introduction to the role:

•     As a Customer Service Assistant, you will be part of the Customer Service team.
•     We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
•     Your areas of responsibility include:
•     Assisting selling processes for our customers and generating additional Sales
•     Coordinating information to customers browsing our websites during store discovery, order and checkout.
•     Including after sales support.
•     Performing phone conversations with customers to answer their questions, provide information and advise them.
•     Handling special requests and complaints of customers
•     Collecting and storing useful data within our back-end system
•     Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

•     Customer Service experience.
•     Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
•     Ability to foster and maintain relationships with individuals.
•     Excellent negotiation skills and strong communication skills - proven results with key decision makers
•     Willingness to work well in a team
•     A large network (friends, family, contacts etc.)
•     A Bachelors Degree or HND .