Service Leader, Field Service at GE - General Electric

Role Summary/Purpose:            

Service Leader, Field Service is responsibility for the management of all field service operations in the region. Managing the resource identification, training, competence, deployment and delivery of an effective field service solution.

Essential Responsibilities:        

The Service Leader, Field Service demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will use your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

· Support Regional Manager in the supervision and direction of Field Service Technical Representatives
· Assist in developing common technical procedures and driving technical solutions throughout the region
· Responsible for field service / technical work
· Responsible for opening work order files for Field Service projects
· Coordinate all cost associated with Field Service projects, collect all data from representatives when job is completed
· Attach all backups to Oracle projects for billing purposes
· Print invoice after it is issued, attach backup and send to customers for payment
· Resolve any supplier / customer problems, with Accounts Receivable or Accounts Payable
· Provide customs import and export advice and guidance for tooling and parts as required
· Assist with revenue and customs audits when required
· Monitor offsite Field Service warehouse activity- process utility/service invoices for payment. Arrange contracts for: lease extension, phone service, disposal services, copier services, etc.
· Assist with setup for new employees
· Issue credit memos when required; maintain files for customer Tax Exemption Certificates
· Provide proof of current liability insurance and workman's compensation certificates to customers when requested

Qualifications/Requirements:
- Bachelor's degree in Engineering from an accredited university with at least 8 years of experience in a customer interface role
- EHS and Quality management systems proficient
- Significant experience in Management and /or Technical/Field service.
- Subsea/Surface experience is desired EHS and Quality management systems proficient
- Willingness and ability to travel
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Ability to effectively perform & contribute in a matrix team environment
- Knowledge of products and processes for customer requirements, and budgeting / financial processes.
- 6 Sigma, Lean and continues improvement champion
- Ability to work well under pressure, in a fast-paced environment
- PC Literate: Word, Excel, Wells, Power point, Primavera RMT
- Strong presentation and negotiation skills

Additional Eligibility Qualifications:     
Desired Characteristics:               
- Six Sigma training