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  • Posted: Feb 13, 2020
    Deadline: Not specified
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    MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet service...
    Read more about this company

    Technical Support Intern - Edo State (SME)

    Department: Commercial
    Job Type: Contract

    Responsibilities
    The Technical Support Intern will be responsible for the following functions:

    • Configure, test and provide assistance to customers on CRM platform.
    • Coordinate 3rd party installation and support activities.
    • Run weekly reports on incidents – opportunities and complaints in Benin City.
    • Network management and monitoring.
    • Perform 1st level fault troubleshooting tasks.
    • Liaise with transmission and fibre planning teams for surveys and installations.
    • Liaise with vendor(s) for customer installations.
    • Escalate unresolved issues to the appropriate teams.
    • Critically analyse customer complaints and issues with a bid to providing lasting solution.
    • Perform on-site troubleshooting when required.
    • Continually drive customer satisfaction through speedy resolution of complaints.

    Qualifications, Skills & Competencies

    • BSc / HND in a relevant study.
    • Excellent communication skills.
    • Multitasking skills.
    • CCNA will be an advantage.
    • Previous experience in a similar position is an added advantage.
    • Minimum years of Experience: 1

    Demands of the Job:

    • Constant communication to customers is required to understand requests, complaints and follow up on unresolved issues.
    • Working after office hours may be required.
    • Job requires a lot of patience.

    Method of Application

    Interested and qualified? Go to Main One Cable on career.mainone.net to apply
  • Send your application

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