IT Project Manager at Stanbic IBTC

• Contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
• Understand the bank’s current Project Governance Strategy.
• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and teams
• Planning Strategy Roadmap with Head of Unit to complete and actualize deliverables
• Control, update, and report financials for projects and other cost for IT Department
• Work with the project team to document project status, track and ensure resolution of project issues.
• Ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
• Work with Head of Unit to conduct Project Audit during project closure.
• Track and update monthly financials on assigned projects
• Must have an understanding and demonstrate use of Project Management Methodologies.

Key Responsibilities
 Managing project governance responsibilities (In-country & Center)
 Managing time, resources and project budgets
 Management of Project Governance shared folder
 Ensures adherence to defined IT Project Governance policies
 Monitoring and communication of project status and delivery
 Manage  project documentation and ensuring objectives set out are achieved preventing scope creep
 Prioritization and efficient time management
 Ensure strict compliance to IT ‘s Standard Operating Processes  
 Any other duties as may be assigned by Department Head & Team Leader
 The position requires a detailed approach to task completion, strong organization skills, positive relationship and communication skills, and a general understanding of IT project dynamics.
 Work at all levels of the project from business analyst through project management as needed to govern the project execution successfully.

Key Performance Measures
 Number of instances of non-compliance to policy
 Customer satisfaction levels
 Number of customer complaints
 Compliance level  to pre-agreed SLAs and OLAs
 Feedback from In-country and Center to include Change Co
 Number and value of sanctions received as a result of non compliance to IT policies
 Zero Audit exceptions
 Cycle time to resolve issues assigned by the Helpdesk.
 Cycle time in the resolution of incident tracked on Remedy/Team track
 Internal customer satisfaction level with IT support
 Other KPIs identified by Head of IT Enablement

Key Applications to support and knowledge required
1. Project Governance