Sales Support Officer at KHS Machines Nigeria Ltd

BRIEF DESCRIPTION OF ROLE
The position of sales officer is primarily responsible for attracting customers and driving sales for the company.  It consists of developing and sustaining relationships with prospective and existing customers, direct the actual sales process and continually improve same as the opportunity arises, coordinating sales distribution by establishing sales territories, quotas, and goals, working with the KHS management team to agree annual targets and budgets.

JOB RESPONSIBILITIES

•     Direct and co-ordinate all sales activities involving new customers and potential prospects
•     Liaise with KHS parent company(KHS GmbH) on specifications and requirements per customer to ensure customer satisfaction
•     Manage customer request and options to budget and on time
•     Educate customers on equipment functionality and drive customer acceptability of same
•     Liaise with KHS management team and other internal stakeholders to ensure expectations are managed and deliverables achieved
•     Monitor customer preferences, maintain and update customer database, analyse market split and report trends to KHS management periodically
•     Resolve customer complaints issues regarding sales
•     Adapt KHS sales data and documentation to the Global sales standard(ECOS) and work with IT team to ensure sales execution is delivered professionally
•     Deliver sales proposals to customers in details (price, specifications including drawings and functionality, project plan, training etc.) within stipulated time-frame
•     Prepare and deliver technical presentations that explains product or services to customer and prospective customers.
•     Support management decision making process regarding sales

QUALIFICATIONS AND REQUIREMENTS

•     A bachelor’s degree preferably from USA / UK in an engineering discipline
•     Financial management and business appreciation skills would be an advantage
•     Industry experience and professional network (3-5 years).
•     Influencing and Negotiation skills – ability to understand people and sell ideas and to others will be a huge aspect of the business requirements for this role
•     Language skills – sound knowledge of both written and spoken English, German or French.

COMPETENCE (in order of importance)

•     Integrity — Job requires being honest and ethical.
•     Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
•     Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
•     Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
•     Initiative — Job requires a willingness to take on responsibilities and challenges.
•     Computer Literacy – competent in the use of Microsoft tools e.g. MS project, word, Power point, Excel and also engineering drawing tools such as AutoCAD, etc.

LINES OF COMMUNICATION
The Sales Officer will report directly to the Managing Director of KHS Machines Nigeria Ltd.

WORKING CONDITIONS
The Sales Officer role is a Full time role. Working time as stipulated in conditions of service however the employee would be expected to work at a capacity required to achieve desired results for the company, and may be expected to travel across the region generally, and overseas in special cases.