Analyst, End-User Support ATM / POS at First Bank

Job Objective(s)

• Provide adequate support to ensure Optimal Utilizations Of Our Alternative Delivery Channels the ATMs and POS

Duties & Responsibilities

• Perform daily operations to support Branches On ATM/POS Related Issues
• Monitor ATM Add-ons to ensure that they are Up And Running
• Attend To Incidents Logged against the team
• Assist personnel transitions that may be needed to support the ATM/POS and/or process.
• Work With The CEs from ATM Vendors on The Quarterly Preventive Maintenance
• Monitor ATMs performance to ensure high availability nationwide
• Work With The PTSPs To Increase POS Availability
• Generate Report Daily, Weekly And Monthly For Review
• Liaise and follow up with vendors to ensure open incidents are promptly resolved and closed on HP Service Manager
• Comply with the principles and policies in the information security hand book
• Report generation for outstanding issues.

Qualifications

• Minimum Education: First Degree in any Computer related discipline; Higher Degrees / Professional Certifications (an added advantage).