IP NOC Supervisor at MainOne

Responsibilities

• The NOC Technical Supervisor will be responsible for the first/second line network Support on the elements and components of the Main One network.

Other job responsibilities include:

• To support the MainOne network on 24-hour per day and 7 days a week basis.
• Ensure that routine preventive maintenance procedures are carried out on all transmission, interconnect, and associated ancillary equipment contained within the network and deploy procedures for promptly implementing corrective maintenance.
• Ensure that any equipment faults are rectified in a timely and efficient manner.
• Ensure the network restoration exercises, or network traffic restoration activity requested by the NOC are done as approved.
• Ensure detailed attention to the problem, escalation or corrective action.
• Develop technical solutions to faults and troubles; and implement solutions as appropriate, ensuring that service is restored to an optimum schedule.
• Ensure the organisation and motivation of the NOC Support Engineers.
• Ensure the provision of feedback to GNOC Manager on the status of network events.
• Ensure network performance reports are generated and delivered on time.
• Ensure the provision of training for NOC Support Engineers, where applicable.

Qualifications, Skills & Competencies

• Good research & writing skills
• Bachelor’s degree in Electrical Electronic Engineering / Telecommunications Engineering or any related fields.
• Proficiency in MS Office, Excel and MS Project
• Minimum of CCNP IP certification is required, CCIE will be an added advantage.
• Relationship Management
• Leadership &self- management skills
• Experience running a submarine cable landing station is preferred and a plus.
• Experience in submarine, multiplexing transmission system with specific experience providing operational support on a transmission network.
• Technical proficiency in operating large IP/MPLS network with sound skills in troubleshooting, L2_VPN, L3_VPN, IS-IS neighbors, BGP peering and QoS in IOS XE & XR and ISR environments.
• Technical & Professional proficiency in operation and maintenance field, preferably for a large ISP, ASP, web hosting facility, data centre or telecommunications company.
• Experience in management of large IP Network, submarine platform, Transport Network platforms like Microwave, DWDM, GPON and multiplexing transmission system.

Demands of the Job

• You may be required to run shift operation at some point.
• Ability to travel within and out of the country at short notice.
• Ability and willingness to work round the clock and meet tight deadlines when required.