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  • Posted: Jan 21, 2020
    Deadline: Feb 4, 2020
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    PricewaterhouseCoopers (PwC) helps organisations and individuals create the value they’re looking for. We’re a network of firms in 157 countries with more than 184,000 people who are committed to delivering quality in assurance, tax and advisory services. Find out more by visiting us at www.pwc.com. In Africa we're the largest provider of prof...
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    IT Officer

    Reference Number: 130-PEO01124
    Location: Lagos
    Department: People & Change Nigeria
    Job type: Permanent

    Roles & Responsibilities

    • The holder of this role will be responsible for driving the organisation’s IT strategy and providing support with innovation and capacity building activities.
    • The holder of the role will also be responsible for driving organisation change management and technology knowledge sharing within the organisation. The ideal candidate will understand financial inclusion and will be versed on emerging technologies and trends in order to successfully plan the future technology changes.
    • The holder of the role will also be the primary point of contact for end-users with IT related queries and issues. As such, this role will be responsible for the day-to-day fulfilment of user assistance requests, investing incidents, providing troubleshooting expertise and resolving situations as they arise.

    Requirements
    Academic and Professional Qualifications:

    • First degree in Computer Science or a related discipline
    • Relevant networking certifications such as CCNA, CCNP
    • Project management certification e.g. PMP or Prince 2 will be an added advantage
    • IT Service Management certification e.g. ITIL V4 is desirable

    Professional Experience:

    • Minimum of 5 years experience providing end user support services to clients (troubleshooting, configuration, software installations, hardware maintenance and repair, network maintenance, etc)
    • Experience managing IT projects, such as new software or hardware implementations
    • Experience conducting organizational change management, communication support and training to support successful adoption of technology within an organisation.

    Method of Application

    Interested and qualified? Go to PricewaterhouseCoopers (PwC) on invite.pwc.co.za to apply

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