Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 20, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
    Read more about this company

     

    Analyst Communication, User Education and Adoption - IT Care

    Ref No: 2000000Y
    Location: Lagos
    Job: IT TECH, SEC & OPS
    Organization: Technology and Services
    Schedule: Regular
    Shift: Standard
    Job Type: Full-time
    Grade Range - From: Executive Trainee  
    Grade Range - To: Assistant Banking Officer

    Job Objective(s)

    • Contribute to activities related to user adoption and training. Work with customers during the roll-out phase to communicate and educate end users on how to make use of IT services
    • Contribute to the development and measurement of business engagement mechanisms

    Duties & Responsibilities

    • Contribute to the development of customer engagement and feedback mechanisms:
      • Administer customer satisfaction surveys on the services offered by IT and identify actions necessary to improve the results of these surveys
    • Ensure timely delivery of IT publications, announcements, campaigns etc.
    • Contribute to effort to define the goals and objectives of programs (e.g. usage, ROI, satisfaction with the roll-out and training):
      • Assist with conduct of user trainings during roll-out of new or modified services and applications.
    • Continuously monitor and report service levels to ensure responsiveness of IT to business
    • Assist with development of instructional materials for user training courses
    • Actively engage customers to promote/ expand awareness and usage of IT services.
    • Involves in the IT Care  and Service Monitoring activities

    Job Requirements
    Education:

    •  Minimum of a first degree or its equivalent in a business /IT related discipline

    Experience:

    • Post-NYSC

    Method of Application

    Interested and qualified? Go to First Bank on firstbanknigeria.taleo.net to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at First Bank Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail