Operations Supervisor (Import) at Sinoma Cargo International Nigeria Limited

Job Summary

• Supervises and coordinates activities in the clearing of imports shipments, in accordance with Federal or foreign regulations.
• Oversees daily operations of the department, to ensure profitability and compliance with company policies, and applicable regulatory requirements; providing excellent customer service through timely and accurate processing and compliance with government regulations and / or company policies.
• Models and acts in accordance with our guiding principles and core values.

Job Description

• Examine documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Establish, monitor, and revise policies, procedures and service standards for customs clearance operations, and write procedures for the handling of each account. Includes classifications, schedule of service, shipment entry, and booking process.
• Oversee and monitor team performance – both quantity or quality -audit shipment documents, and conduct periodic client reviews to identify areas of concern in the clients’ export processes. Communicate / escalate transaction problems or irregularities to manager and assist in identifying solutions.
• Conduct training courses and seminars for staff and clients in areas of shipping and Import regulations and procedures. Provide guidance and advice as necessary.

Job Requirements

• A minimum of 5 years working experience as a supervisor in a shipping company.
• University Degree is required for this job position
• Preferred: Bachelor's Degree in Transportation, Logistics or Supply Chain Management or an equivalent combination of work experience.
• Team management experience is essential.
• Sea Import experience is essential.
• Proficiency in Microsoft Office, internet, web-based and job specific
• Software applications.
• Able to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.