Female Call Centre Executive at SIMS Nigeria Limited

Job Description

• The ideal candidate must be smart, highly proficient in spoken English and must possess an appealing accent and a good sense of humor.

Core Responsibilities

• Receive phone-calls.
• Provide immediate answers to customers where feasible.
• Re-direct / Escalate Calls for specialized attention
• Pacify Customers with frayed nerves.
• Dis-abuse minds of members of the public on any issue related to the Company.
• Follow up to ensure customer satisfaction
• Help to burnish the Company’s image
• Manage the Company’s phone-based micro Ads/Jingles
• Help to disseminate information to Customers.
• Provide periodic analytical feedback on Customers’ major concerns to ensure proactivity

Required Experience / Qualifications

• B.Sc. / HND in Mass Communication, English, French, Marketing or any other related field.
• Minimum of 2 years’ experience in a similar role.
• At least 5ft 5 Inches Tall
• Ability to speak more than 1 local and 1 foreign language will be an advantage
• Not less than 35 years