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  • Posted: Jan 13, 2020
    Deadline: Not specified
  • 9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

    Specialist, Quality Assurance (IT & Technical)

    Job Summary

    • Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business

    Principal Functions

    • Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
    • Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
    • Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
    • Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
    • Facilitate process awareness trainings and design of workshop materials for internal and external customers
    • Establish and manage quality teams for process optimization and operational excellence
    • Conduct periodic and ad-hoc review of EMTS business processes to determine fitness for purpose
    • Generate process review reports with identified strengths, weaknesses and improvement recommendations
    • Identify and mitigate process bottlenecks in order to realize process efficiency
    • Identify and document realistic process controls for tracking and reporting processes within agreed timelines
    • Enhance corporate governance by supporting the deployment of a robust policy framework. Facilitate enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives
    • Support the maintenance of the Quality Management System to promote the organization's competitive edge
    • Carry out other assignments as directed by the Manager, Quality Management.

    Educational Requirements

    • First degree in a relevant discipline from a recognized university.
    • Three (3) to Five (5) years work experience

    Experience,Skills & Competencies

    • Process Design and Analysis
    • Project Planning and Control


    • Problem Solving
    • Presentation/Facilitation


    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Team work
    • Customer Focus

    Method of Application

    Interested and qualified? Go to 9Mobile on to apply
  • Send your application

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Average Salary at 9Mobile
₦ 157K from 57 employees

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