Specialist, Quality Assurance (IT & Technical) at 9Mobile

Job Summary

• Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business

Principal Functions

• Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
• Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
• Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
• Facilitate process awareness trainings and design of workshop materials for internal and external customers
• Establish and manage quality teams for process optimization and operational excellence
• Conduct periodic and ad-hoc review of EMTS business processes to determine fitness for purpose
• Generate process review reports with identified strengths, weaknesses and improvement recommendations
• Identify and mitigate process bottlenecks in order to realize process efficiency
• Identify and document realistic process controls for tracking and reporting processes within agreed timelines
• Enhance corporate governance by supporting the deployment of a robust policy framework. Facilitate enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives
• Support the maintenance of the Quality Management System to promote the organization's competitive edge
• Carry out other assignments as directed by the Manager, Quality Management.

Educational Requirements

• First degree in a relevant discipline from a recognized university.
• Three (3) to Five (5) years work experience

Experience,Skills & Competencies
Knowledge:

• Process Design and Analysis
• Project Planning and Control

Skills:

• Problem Solving
• Presentation/Facilitation

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus