Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
Facilitate process awareness trainings and design of workshop materials for internal and external customers
Establish and manage quality teams for process optimization and operational excellence
Conduct periodic and ad-hoc review of EMTS business processes to determine fitness for purpose
Generate process review reports with identified strengths, weaknesses and improvement recommendations
Identify and mitigate process bottlenecks in order to realize process efficiency
Identify and document realistic process controls for tracking and reporting processes within agreed timelines
Enhance corporate governance by supporting the deployment of a robust policy framework. Facilitate enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives
Support the maintenance of the Quality Management System to promote the organization's competitive edge
Carry out other assignments as directed by the Manager, Quality Management.
First degree in a relevant discipline from a recognized university.