Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 18, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
    Read more about this company

     

    Officer - Franchise Collection Operations Support

    Job ID: 45585
    Location: Lagos Mainland
    Job Sector: Banking

    Job Details

    • Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

    Job Purpose

    • Monitoring of state, federal taxes, customs collections and other utility payments by branches and ensuring that these collections are remitted accordingly and support branches in collections transaction processing.
    • Liaises with branches and service providers like Interswitch, E-tranzact, systems specs etc. on issues bothering on settlement and collections.
    • Assist clients to retrieve credit notes from LASG RevPay platform and VAT filing request received.
    • Ensures reconciliation of all central remittance collections accounts.
    • Reconciliation, settlement and branch support for LIRS transactions.
    • Sweep posting for LASG accounts.
    • Failed transaction report monitoring.
    • E-reciept retrieval for various State IGR collections and follow up with branches on hard copy receipt collections.   
    • Timely resolution of complaints and requests logged on the platform.

    Key Responsibilities/Accountabilities
    Service:

    • Liaise with branches on issues boardering Franchise collections and ensure that these collections are remitted accordingly.
    • Interact with service providers like Alpha beta, Interswitch, Remita, System Specs and  Etranzact, etc on issues of collections and settlement.
    • Reconciliation of central remittance collections accounts.

    Customer and Business Partner Relationship Management:

    • Support investigation of customers’ complaints relating to collections
    • Follows through on initiatives to improve customer satisfaction ratings
    • Consistently meet and surpass SLA
    • Ensure allocated resources are judiciously utilised
    • Supports throughput maximisation throughout the collections function
    • Develops and implements initiatives to reduce cost
    • Supports identified and defined tactical operational performance metrics geared towards meeting collections objectives by leveraging opportunities
    • Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed

    Control:

    • Support the identification, assessment and mitigation of risks facing the collections process.
    • Observe operational regulations, group policy standards and operating procedures to minimise the Bank’s exposure to risk.

    Self-Development:

    • Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself
    • Up-Skills self-regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.

    Preferred Qualification and Experience

    • Business management or commercial degree
    • Applicable certifications
    • At least one year experience in banking operations, ideally within the corporate financial service sector

    Knowledge/Technical Skills/Expertise:

    • Extensive knowledge and understanding of the various systems used within Collections
    • Understanding of the interface between frontline service, sales and support functions
    • Comprehensive understanding of banking transaction processes relevant to products and services offered to customers
    • Computer proficiency in Microsoft Word and Excel
    • Risk identification and assessment skills
    • General knowledge of the Bank’s accounting practice

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on careers.peopleclick.eu.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Stanbic IBTC Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail