Restaurant / Store Manager at Dreamfield Farm Resort

Job Description

• The Restaurant Manager is accountable for the day to day operations of Dreamfield Juice Bar including staffing, staff training, cost controls, budgeting, and administration while being actively involved in the preparation and execution of food & beverage items for customer
• The successful candidate will have a proven ability to lead and inspire a team to fulfil the vision of this high quality operation.

Responsibilities

• Execute the high service standards and exceed customer expectations daily by holding all employees accountable to adhering to company service, quality and cleanliness specifications and food handling
• Accomplish human resources objectives by taking part in recruitment, selection, orientation, and performance review of all staff
• Resolve associate conflict & behavioral challenges through one-on-ones and progressive discipline
• Effectively enforce company policies and procedures
• Achieve operational objectives by preparing and completing action plans, implementing productivity, quality and standards of service
• Resolve customer’s complains through service recovery and implement change when necessary
• Review the daily inventory levels, orders and prepared product and compare to sales in order to control costs and minimize waste
• Maintain budget and employee records
• Prepare and review daily sales reports
• Use daily sales reports to identify areas of opportunity for sales initiatives and cost savings
• Prepare payroll and monitor records
• Avoid legal challenges by following all company and government legislation
• Arrange for maintenance and repair of malfunctioned equipment
• Develop leaders and employees by ensuring regular one-on-ones, training and development, coaching and performance evaluation
• Create an engaging and energetic environment where all associates work as a team
• Generate growth and location sales through marketing initiatives
• In association with the Operations Manager, regularly conduct P&L reviews to analyze financial metrics
• Manages with integrity, honesty and knowledge to promote the culture, values and mission of Dreamfield.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators
• Follows Dreamfield’s policies and procedures, including those for cash handling and safety and security, to ensure the safety and security of fellow team members during each shift.
• Maintains a clean and organized workspace so that team members can locate resources and products as needed.
• Provides quality products consistently for all customers by adhering to all recipe and preparation standards. Follows health, safety and sanitization guidelines for all products.
• Maintains regular and punctual attendance.

Core Competencies:

• Puts the customer first – Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
• Works well with others – Listens and communicates well with others within and outside of Dreamfield. Creates a team environment that is positive and productive.
• Leads courageously – Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
• Develops continuously – Continuously seeks opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
• Achieves results - Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Qualifications

• B.Sc Degree in Business Administration, Hospitality Management or Culinary Schooling
• Food Handlers Certification

Knowledge, Skills and Abilities:

• Previous supervisory or management experience in a similar environment (quick service food or retail)Self-starter, flexible, and able to work independently
• Ability to multi-task, and change priorities constantly as needed in a fast paced environment
• Ability to conduct written and verbal performance reviews
• Strong business acumen
• Must possess excellent verbal and written communication skills
• Exceptional organizational skills
• Demonstrated experience at building community relationships
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are achieved at all times
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Strong operational skills in a customer service environment
• Strong problem solving skills
• Team building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information.

Summary of Experience:

• Progressively responsible retail experience - 3 years
• Supervision - 2 years
• Customer service experience in a retail or restaurant environment - 1 year
• Experience analyzing financial reports - 1 year.