Quality Control & Compliance at Find A Job In Africa

Description :    
The successful candidate will be responsible for planning, developing and executing the overall quality control and compliance strategies for our customer service centers, products and services.

Job Responsibilities;

• ? Devising and establishing the company’s QA procedures, standards and processes.
• ? Reviewing customer requirements and ensuring that they are met.
• ? Setting up and maintaining controls and documentation procedure.
• ? Preparing clearly explanatory documents such as customers’ charter
• ? Act as an entry point for the customer service desk to provide an initial review and assessment of reported issues
• ? Provide reports and recommendations on customer experiences
• ? Ensure that customer service standards are maintained across the organization.
• ? Ensure compliance

Qualifications :    
Our Ideal Candidate:

• ? Technical or Business degree coupled with formal business education (MBA etc) preferred
• ? Customer centric orientation with excellent communication and presentation skills
• ? Multinational customer service experience
• ? Entrepreneurial experience in a similar stage company
• ? 5+ years of total experience in business unit/corporate strategy, product management and quality assurance in the retail, mobile and technology industries preferred
• ? Knowledge of e-Commerce, logistics, mobile payments, ecosystem dynamics, technologies and tactics required
• ? Strong ability to influence without authority, sell concepts internally and activity drive streamlined decision making
• ? Strong analytical skills with an uncanny ability to analyse an opportunity from many angles