Head of Operations at iDelta Technology Solution

Job Description
The Operations Manager is responsible for a multitude of strategic initiatives specifically targeted to:

•     Elevate the current operational systems and procedures to meet operational goals
•     collaborate with the CEO along with other senior managers to develop strategies to maximize revenue, drive profitable growth and to control manageable expenditures; making recommendations, implementing and administering cost saving strategies to meet and exceed the company’s financial goals and
•     lead iDelta through significant culture changes driven to build a highly efficient service-driven customer-focused operations model. The Operations Manager will report to the Director of Compliance and Human Resource with dotted lines to the CEO.

Responsibilities

•     Lead departments to constantly strive on improving the quality and efficiency of existing operations by implementing new systems and/or improving upon old ones, end goal being a safe, high quality, cost-efficient operation; key areas of focus are inventory, purchasing, labor management, safety, and driving creation and implementation of SOP’s.
•     Lead departments in setting policies, procedures, and systems and following through with implementation, consistently advising upper level management of progress
•     Develop and implement operational systems and procedures to provide required information for all operational activities
•     Partner with the CEO, Director of Compliance & Human Resources, and Director of Finance in developing, interpreting and implementing policies and procedures for iDelta as a whole
•     Communicate customer issues with HOD’s and sales team, devising ways of improving the customer experience, including resolving problems and complaints
•     Organizational development including the hiring, development, management and leading of staff will be part of the Operations managers’ role
•     Budget and capital expenditure forecasting
•     Responsible for risk management and safety programs
•     Perpetuate a culture of excellence and constant process improvement
•     Maintain positive and productive relationships with customers
•     Maintain a full understanding of the market and the competition
•     Continue to oversee the day to day operation from a management and strategic perspective, leading, guiding and mentoring HOD’s and staff members
•     Partner with the CEO in directing and overseeing all operational activities, specifically the sales operation to maximize revenue and to deliver a positive experience and provide exceptional customer service for our clients
•     Acquire full operational understanding and know-how of the sales process, procedures and associated costs in doing business
•     Partner with the CEO and Director of Finance in developing the budget and capital expenditure plans, and seeing the budget through to fruition by controlling expenses in accordance to budget guidelines
•     Develop business plans and sales strategies for the market that ensures attainment of iDelta sales goals and profitability
•     Initiate and coordinate development of action plans to penetrate new markets
•     Conduct one-on-one reviews with all sales team members to build more effective communications, to understand training and development needs, and to provide insight for the improvement of team’s sales
•     Responsible for the performance and development of the sales team, driving their productivity through direct feedback and coaching on proven sales skills and processes, addressing areas of sales skills/competence, client experience and product knowledge with each team member
•     Maintain accurate records of all pricing, sales, and activity reports submitted by sales representatives
•     Assist sales representatives in preparation of proposals and presentations
•     Assist sales staff with customers to promptly resolve complaints that may arise
•     Recruit, interview and hires sale representatives based on needs of the business
•     Assist in the development and implementation of marketing plans as needed
•     Adhere to and communicate to staff members all company policies and procedures

Requirements

•     Bachelor's Degree or equivalent
•     5-years of management experience in service oriented operations in a medium to large scale environment
•     Management and leadership role in IT, Sales and/or customer operation
•     Successful management of operational budget

Candidate Profile:

•     Must have excellent management skills, exceptional team leadership abilities, and a strong work ethic
•     Good judgment, decisive, passionate leader with a high level of integrity
•     Indisputable concern for and commitment to employees and customers
•     Able to serve a broad base of constituencies
•     Keen eye for quality, detail-oriented, with excellent analytical skills
•     Aptitude for managing multiple projects simultaneously and ensuring proper follow through and completion
•     Results oriented with excellent organization and time management skills
•     Clear understanding of the demands and pressures required to succeed in a service intensive business
•     Desire to take on significant responsibility, to be an active learner, and grow with the company