Chief Commercial Officer - Jumia at Jumia Nigeria

Department: Company Leadership

Job Objective

• The role is the most critical and the role holder is the owner of Jumia commercial performance in Nigeria, responsible for the P&L of the company and handles all teams related to key account management, marketplace, commercial planning and cross border ecommerce.
• The role holder is the main point of contact for investors, Group CEOs, Group CCO and Country CEO when it comes to assessing Jumia’s performance trajectory versus Business Plan.

Responsibilities

• Delivering a world-class customer and vendor experience thanks to the right assortment, perfect online ergonomics, the best prices and the most innovative marketing campaigns.
• Overachieving the targets of:
  • Net Merchandize Value (NMV)
  • Gross margin (PC1)
  • Items sold
  • Assortment
  • Base of active sellers
  • Vendor Net Promoter Score
  • Pricing positioning index (being rolled out)
  • Jumia Express share
• Building, managing, growing a team of talents over 4 departments:
  • Key Account Management, managing the biggest sellers on Jumia
  • Marketplace, managing the tail of sellers from acquisition to performance and operation management.
  • Commercial Planning, planning the commercial activity around weekly campaigns and Tier 1 events such Black Friday, analysing the performance to highlight growth opportunities, managing the inventory, managing pricing
  • Cross border ecommerce (Jumia Global), liaising with our teams in China and in Europe to ensure the growth of international sellers on our local platforms
• Developing tight professional and personal relationships with senior executives at brand and seller side (Intel, Lenovo, Sony, Xiaomi, etc.)
• Being recognized as an expert on your market internally and externally, understanding and anticipating market trends, understanding seller and customer needs
• Conveying a clear vision to the team, the management and the functional leaders on what you want to achieve
• Organizing key commercial events such as Black Friday, Jumia Anniversary, Mobile Week
• Ensuring we find a balance between the customer and the seller experience, enabling a tremendous growth of our base of sellers and our assortment while protecting the customer experience
• Setting up a proper pricing strategy to offer the widest range of genuine products at the lowest price
• Building a very friendly user interface for our vendors and our customers by being strongly involved in our tech developments.

Qualifications & Experience

• Bachelor's degree from any accredited university
• MBA or relevant postgraduate qualification will be added advantage
• 10 years+ of experience in Retail/FMCG Industry and or 3 years+ of experience in Consulting will be an added advantage.
• 5+ years' experience in a senior position, managing a team of people and driving business development
• Experience in Marketing, Sales, Finance, Product Planning, Marketing Analytics and Research.
• Demonstrated understanding of analytics, business modeling and basic valuation concepts (NPV, ROI, IRR )
• Excellent business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts
• Key Account Management experience with large or multiple accounts with the ability to influence third party partners to achieve profitable results
• Highly organized and be able to complete multiple tasks, proactively with initiative
• Self-motivated individual with a strong entrepreneurial spirit.