Travel Consultant at Finchglow Travels

RESPONSIBILITIES·  

• Make professional and accurate travel arrangements for our clients including air, car, hotel, and ground transportation reservations
• Converse with customers to determine destination, mode of transportation,travel dates, financial considerations, and accommodations required
• Compute cost of travel and accommodations, using carrier tariff books, and
• hotel rate books, or quote package tour's costs
• Follow the company’s procedures, account guidelines and customer service
• standards in the areas of: making travel arrangements, building Passenger
• Name Records (PNR's) and profiles
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel
• Incentives offered by Finchglow Travels.
• ·Provide customer with Finchglow Travel brochures and publications
• containing travel information, such as local customs, points of interest, or
• foreign country regulations
• Maintain awareness and adherence to our clients procedures, programs and
• policy guidelines
• Consistent application of Finchglow Travel’s practices and programs
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers
• Engage in the preparation of sales budget weekly

SKILLS AND KNOWLEDGE

• Proficiency in the use of Amadeus GDS; with Amadeus certification
• Ability to relate with internal and external stakeholders at various levels using
• diplomacy and tact
• Good Communication skills
• Attention to detail
• Result oriented with regards to quality and productivity goals
• Ability to work flexible hours and shifts as determined by business need and

client call volume

QUALIFICATION AND EXPERIENCE

Bachelor’s Degree in a related field with a minimum of 2-4 years’ experience as a travel consultant/ticketing and reservation officer