Performance Management & Reporting Specialist at First Bank

Job ID: 1900005W
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: Technology and Services

Duties & Responsibilities

• Design, develop and update a holistic measurement dashboard to track and measure service performance indicators
• Stakeholder engagement with the Heads of the various SBUs, Branches and internal departments
• Conducting detailed business analysis of the BO&S Group, outlining problems, opportunities and solutions for the business
• Ownership of the Branch Operations MPR and QPR Sessions
• Assist the GH to Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making for the BO&S Group
• Create informative, actionable and repeatable reporting & analytics that highlight relevant business trends and opportunities for improvement via the Operations Management Dashboard (to give a high-level snap shot of performance across key operations metrics
• Suggest changes to senior management using analytics to support recommendations. Actively participate in the implementation of approved changes
• MIS reporting (liaise with IT to mine operations data from MIS and prepare technical reports by collecting, analyzing and summarizing information and trends
• Perform daily, weekly and monthly reviews and analysis of current processes using operational metrics and reports
• Assist the GH in liaising with BPM for Cost & Budget Management activities for the BO&S Group
• Understand and communicate the financial and operational impact of changes in the BO&S Group
• Support the GH in providing financial insights that help the decision-making process, and align capital and resource allocation within the business’ budget
• Staff Productivity Analysis (branch manning & resource levels vis-à-vis branch output) to ensure operational efficiency at various branch levels
• Ensure branch compliance to regulations
• Closely track and report on Customer Service Metrics related to Branch operations
• Conduct market analyses, analyzing product lines, revenue and the overall profitability of the BO&S Group
• Assist the GH with forecasting activities as well as variance analysis
• Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific operations & services initiatives, as required and presents findings to Management and other relevant stakeholders
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Job Requirements
Qualifications (Education)

• First Degree in any technical field

Experience:

• 7 years’ work experience in Business Analysis / Project Management / Business Process Improvement
• Experience in Quality Management Systems
• Developing Dashboards
• Reporting Tools, Power BI and MIS