Customer Service Manager - Completions & Wellbore Intervention at Baker Hughes

Job ID: 1926905
Location: Lagos

Role Summary

• The role is for a strong candidate to support on clients’ contract / projects, for both application engineering and general project support, updates on contract spend, visibility of order/project status, status on invoicing and support for their weekly conference calls.

Essential Responsibilities

• Manages the customer's first point of contact with the organization.
• Develops, tracks, and reports customer balance and revenue for all accounts.
• Develops and implements approved process and/or operational improvements.
• Manages the Billing and Collection team for Nigeria
• Coordinates unit activities with other functions.
• Develops companywide customer service policies, programs and procedures.
• Initiates training on customer service issues.
• Handles special projects, as assigned.
• Conducts all business activities in accordance with Baker Hughes HSE policies, Legal Compliance requirements and Baker Hughes Core Values.

Qualifications/Requirements

• Bachelor's Degree or equivalent.
• 8+ years of experience including 3+years supervisory experience

Desired Characteristics:

• Excellent communication skills.
• Excellent problem resolution skills.
• Detail oriented.
• Commitment to customer service and ability to work in team-oriented environment.
• Broad knowledge of company products and systems.