Service Support Supervisor at e.Stream Networks (Nigeria) Limited

Job Description:

•     Ensures that specific customer requirements are met.
•     To take ownership of all incidents, complaints, queries, request, inquiries and proactively deal with issues.
•     Act as internal advocate
•     Respond to enquires from clients and help them resolve any hardware or software problems.
•     Provide excellent customer service to assist in all request and queries.
•     Deliver 1st line support and appropriate 2nd line effectively and in accordance with agree service levels targets.

Qualifications:

•     HND/BSc Computer Science, Computer Engineering, Telecommunication, Information Technology.
•     Experience: 4-5 years
•     Must be a FEMALE